Recent years have seen a huge resurgence of interest in everything to do with business processes. Unlike the faddish Business Process Reengineering craze in the early 1990s, current efforts are much more pragmatic. Driven by needs ranging from improved organisational responsiveness to regulatory compliance, public and private organisations worldwide are committing to a more “process-oriented” approach. 

The results, however, often fail to live up to expectations, so the session will highlight the most common problems, and specific techniques to avoid them. 

Key points include:

• What a "business process" really is, and what goes wrong if they are identified improperly.

• The cross-functional minefield, and the surprising issues that must be addressed.

• The critical relationship between business processes and large system implementations.

• Taking a holistic view of processes – factors that are under- and over- emphasised.

• Differentiators – why you must decide what a process has to excel at.

We’ll also look at some simple but highly effective methods for documenting and optimising processes. Throughout, the key points will be illustrated with real-life examples, and time will be available for discussion.

One-sentence description

Business Process Change efforts, especially transformative change, often fail for a few simple reasons this presentation explores – and offers solutions for!